Refund policy
Custom printed products
Every order is printed specifically for you, so we can't accept returns once an order has started processing.
Cancellations
You can cancel your order for a full refund as long as we haven't started processing it. We usually begin processing right after you approve your proof, so once you approve, your order is in production and in most cases can't be stopped or changed.
Proof approval
We send a digital proof for every order before anything is printed. When you approve your proof, you're confirming you've checked everything (spelling, contact details, dates, layout and size) and you're happy with how your order will print.
Reprints
If your order doesn't match the proof you approved, or there's a quality issue caused by our production, that's on us and we'll reprint it.
What isn't eligible for a reprint
- Orders printed the same as the approved proof, including errors in content, spelling or layout that were in the proof.
- Image quality issues from supplied artwork. We recommend 300 DPI, and if your file is below that we'll let you know before you approve your proof. If you choose to go ahead, the print quality of those images is your responsibility.
- Colour variation. Colour can look different between screens and materials, so we can't guarantee an exact colour match. If colour is critical, contact us before ordering to talk about options such as a sample print (sample print fees may apply).
How to report a problem
Contact our customer service team at info@peakprint.ca within 2 weeks of receiving your order. Include your order number, a description of the issue and photos of the printed product, and we'll review it and get back to you.
