Frequently Asked Questions

Pick your product, choose your options in the price calculator, upload your artwork and check out. Your price updates live as you change size, material, quantity and finishing, so what you see is what you pay before shipping and tax.

Yes. If you need a size, material, quantity or finish we don't show online, send us a quote request and we'll price it out for you.

Online orders on peakprint.ca ship within Canada only. If you're outside Canada, we can still take your order as a custom order so shipping and any other fees are covered. Just request a quote.

A high-resolution PDF is best, with images at 300 DPI. JPG and other formats may work depending on the quality and whether the file opens cleanly, but a print-ready PDF gives you the most reliable result.

We check every file before it goes to print. If something needs fixing, or your images are below our recommended 300 DPI, we'll let you know when we send your proof.

Yes. Design help is available for print orders placed with us and is quoted per project. We don't offer design on its own. Send us a quote request with what you have in mind.

Always. After your order comes in, we email you a digital proof within 24 business hours (weekends and statutory holidays don't count). Nothing goes to print until you approve it.

Everything: spelling, phone numbers, emails, dates, layout and size. When you approve your proof, you're confirming you've checked it thoroughly and you're happy with how your order will print. We print exactly what you approve, so take a careful look before you sign off.

Colour can look different from screen to screen and from one material to another, so we can't guarantee an exact colour match. If colour is critical for your project, contact our customer service team before you order and we'll talk through how we can help, such as a sample print. Sample print fees may apply depending on the request and the order.

Usually not. We start processing most orders right after approval to keep turnaround fast, so once you approve, your order is in production and in most cases can't be stopped or changed.

Turnaround depends on the product and is shown in the Turnaround option on each product page. It counts in business days (not weekends or statutory holidays) and starts once you approve your proof, not when the order is placed.

Rush options may be available depending on the product. Contact our customer service team before you order and tell us your date, and we'll let you know what's possible. Rush fees may apply depending on the timeline and the order.

Anywhere in Canada. Shipping options and costs are shown at checkout.

Yes, and it's free. Choose local pickup at checkout and collect your order from 325 Don Park Road, Markham, Ontario. We'll let you know when it's ready.

Payment is taken at checkout on our website using the payment options shown there. Applicable sales tax is calculated at checkout.

Contact our customer service team within 2 weeks of receiving your order and tell us what happened, with photos if you can. If your order doesn't match the proof you approved, or there's a quality issue caused by our production, that's on us and we'll reprint it.

If your order was printed the same as the proof you approved, it isn't eligible for a reprint. Your approval confirms you checked everything and were satisfied with the result, which is why we always ask you to review your proof carefully.

Yes, as long as we haven't started processing it. Once your order is in production, it can't be cancelled or returned since everything is custom printed for you.